Complimentary delivery on all orders above £400
UK STANDARD DELIVERY - DHL EXPRESS

Complimentary delivery is available on all UK orders.

All orders placed before 5pm will be processed on the same day. Orders placed after 5pm on Friday will be processed on Monday. You will receive your order within 2 working days, delivered Monday to Friday excluding weekends. 

Outlying areas may take longer. Once your parcel is shipped we’ll email you a tracking number so you can follow your order via the DHL website.

    US DELIVERY - DHL EXPRESS

    We offer free US Shipping over $450. For orders under $450 delivery is $21.

    We ship all US orders on a Delivery Duty Paid basis. This means prices are inclusive of all taxes and duties.

    All orders placed before 5pm will be processed on the same day. Orders placed after 5pm on Friday will be processed on Monday. You will receive your order within 2-3 working days, delivered Monday to Friday excluding weekends. 

    DHL carries our US deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

    EU DELIVERY - DHL EXPRESS

    We offer free EU Shipping over €450. For orders under €450 delivery is €17.95.

    We ship all EU orders on a Delivery Duty Paid basis. This means prices are inclusive of all taxes and duties.

    All orders placed before 5pm will be processed on the same day. Orders placed after 5pm on Friday will be processed on Monday. You will receive your order within 2-3 working days, delivered Monday to Friday excluding weekends. 

    DHL carries our EU deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

    REST OF THE WORLD DELIVERY - DHL EXPRESS

    We offer free International Shipping to over 220 destinations on all orders over $450. For orders under $450 delivery is $21.

    We ship all international orders on a Delivery Duty Paid basis. This means prices are inclusive of all taxes and duties, including UK VAT.  

    All orders placed before 5pm will be processed on the same day. Orders placed after 5pm on Friday will be processed on Monday. 

    DHL carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

    Expect to receive your order within 3-7 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    RETURNS POLICY

    We hope that you adore what you ordered from arch4. In the event that you don't, we've made it quick and easy to return items and offer free returns.

    Returns are accepted within 28 days of purchase. Refunds will be issued in the form of which payment was received. 

    Please note returns will be not accepted without prior authorization (RA). To return your item, log into your account (if you created one) and follow the steps, or email us with your order number, email address, and name the order was placed under, specifying whether you would like a refund, credit or exchange. Please email info@arch4.co.uk

    NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.

    A SIGNATURE ON DELIVERY

    A signature may be required for your delivery so please track your delivery to make sure you are available to receive it.

    If you're unavailable and haven’t requested a leave-safe option, a card will be left with rearrangement details or delivered to a neighbour. DHL will leave a card so you know which neighbour your parcel has been given to.

    We’re currently unable to ship to collections points, such as: Amazon lockers, Collect Plus and Packstation but can help you find an alternative.