Refund policy

EXCHANGES & RETURNS POLICY

We hope that yo

EXCHANGES & RETURNS POLICY

We hope that you adore what you ordered from arch4. In the event that you don't, we've made it quick, easy and free to exchange or return items.

Returns are accepted within 30 days of purchase. Refunds will be issued in the form of which payment was received. 

Please note returns will be not accepted without prior authorization (RA). To exchange or return your items, click here and follow the steps. You will need your order number and email address to process your return. If you run into issues, please email customercare@arch4.co.uk

NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.

EU RIGHT OF WITHDRAWAL

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to exercise your right of withdrawal To initiate a withdrawal, please log in to your account and navigate to your Orders page, where you can submit a cancellation or return request directly. You will be asked to confirm your withdrawal and provide your name and order details. A confirmation will be sent to you by email upon receipt of your request.

Refunds We will process your refund within 14 days of receiving your withdrawal request. Refunds will be issued to your original payment method. You may be responsible for the cost of returning goods unless otherwise stated.

Exceptions The right of withdrawal does not apply to:

  • Items that have been personalised or made to your specification
  • Sample sale items
A SIGNATURE ON DELIVERY

A signature may be required for your delivery so please track your delivery to make sure you are available to receive it.

If you're unavailable and haven’t requested a leave-safe option, a card will be left with rearrangement details or delivered to a neighbour. DHL will leave a card so you know which neighbour your parcel has been given to.

We’re currently unable to ship to collections points, such as: Amazon lockers, Collect Plus and Packstation but can help you find an alternative.